Privacy policy.

Last updated: 10.1.2024

At Pristine Health, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other federal and state regulations.

Information We Collect

We collect and maintain both personal and health-related information from you, which may include:

  1. Personal Information: Name, address, phone number, email address, date of birth, and other identifying details.

  2. Health Information: Medical history, treatment records, mental health evaluations, treatment plans, medications, and other health-related information shared during your care.

How We Use Your Information

We use the information we collect to:

  1. Provide ARMHS services, including assessment, treatment, and coordination with healthcare providers.

  2. Communicate with you regarding appointments, care updates, and related services.

  3. Comply with legal requirements, such as reporting to government agencies when mandated.

  4. Enhance and improve the services we offer through feedback and outcome evaluations.

Disclosure of Information

We will not disclose your personal or health information without your consent unless permitted or required by law. The instances where we may disclose information include:

  1. For Treatment: To other healthcare providers involved in your care.

  2. For Payment: To process insurance claims or obtain payment for services rendered.

  3. For Healthcare Operations: To evaluate the quality of care and improve our services.

  4. As Required by Law: For compliance with court orders, legal investigations, or in cases where reporting is mandated (e.g., cases of abuse or public health concerns).

How We Protect Your Information

We employ a variety of security measures to ensure the protection of your personal and health information:

  1. Physical security measures, such as secured facilities and locked filing systems.

  2. Technical safeguards, including encrypted electronic communications and restricted access to digital records.

  3. Administrative protocols, such as training staff on confidentiality practices and requiring confidentiality agreements.

Your Rights

You have specific rights regarding your personal and health information, including:

  1. Access: You may request to review or obtain a copy of your health records.

  2. Amendments: You may request corrections or updates to your records.

  3. Restrictions: You may request limitations on the use or disclosure of your information.

  4. Confidential Communications: You may request that we communicate with you in a specific way or at a specific location for greater privacy.

  5. Complaints: You may file a complaint if you believe your privacy rights have been violated.

Retention of Data

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, your data will be securely destroyed in accordance with legal and regolatory guidelines.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed about how we are protecting your information.